Payments
Once your account has been approved for 30-day credit terms, payment must be made within 30 days of the statement.
Statement payments can be made using direct deposit or cheque.
Should your account not be approved initially you may be required to pay cash up front for 3 months to gain a credit history with Dateline Imports. This requires consistent monthly orders with payment for the account (as required).
A 2% surcharge applies to all American Express and Diners Club card transactions.
Failure to pay within 30 days of statement may result in the discontinuance of supply and removal of credit.
All legal and collection fees incurred in the recovery of overdue accounts will be the responsibility of the customer. Interest at current bank overdraft rates will be charged on overdue accounts.
All COD accounts are required to pay in advance by major credit card, direct deposit, or cheque before goods are dispatched.
Price Alterations
Prices may vary from time to time without notice as a result of currency fluctuations and/or increased manufacturing costs.
Freight
Freight is charged at cost on orders. Customers may specify their own freight carriers. Although Dateline Imports P/L uses a national courier at bulk prices, there are cases where small independent carriers specialising in particular areas may offer freight at competitive prices.
Please note for products that are classified as dangerous goods the freight rate may be higher. You may also need to allow an additional 24-hours for delivery.
Claims
Claims must be made within 7 days of delivery. The Dateline Imports Credit Application must be completed which amongst other details, will require the invoice number/s to be provided for the goods returned.
Credit will only be issued in the case of incorrect delivery or replacement of stock damaged during transit.
Where the correct number of cartons has been signed for any subsequent claim for missing cartons will not be accepted.
Where goods have been incorrectly ordered and are returned for a credit a restocking fee of 10% and freight charges are payable by the customer.
Goods cannot be returned because a customer finds the goods sell slowly or not at all. Dateline Imports does not supply on a sale or return basis.
Incorrectly supplied goods must be in as new condition with unopened and undamaged packaging with all prices tags or stickers removed. Contact your Dateline Imports P/L Sales Representative or Dateline Imports P/L Head Office if your goods are incorrectly supplied.
Goods returned for a credit must be in a resalable condition. If stock is received damaged or used, no credit or replacement will be issued, and stock will be sent back to the customer at their own expense.
Warranty
Appliances are covered by a New Replacement Warranty in accordance with the terms and conditions set out in the warranty card accompanying the appliance which excludes, amongst other things, claims arising from user negligence (e.g., external damage, blocked air ducts/filters and broken motor mountings which is readily detected by shaking a dryer).
It is the customer’s responsibility to return appliances subject to any warranty claim to Dateline Imports. Proof of purchase (e.g., invoice, receipt) and a completed warranty card is required before any claim will be processed.
Where an appliance is replaced under this warranty it will be replaced with the same appliance or, if such appliance has been discontinued, by an equivalent appliance in value.
Privacy and Security
Dateline Imports P/L is committed to ensuring appropriate privacy standards are maintained to protect the personal information you provide when you access and use our website. We will collect personal details from you such as your name, email address and general contact details.
Use of Personal Information
With your approval this information may be used:
- To send news, information about our activities and general promotional material which we believe may be useful to you;
- To deliver any products to you which you purchase from us;
- To monitor who is accessing the website or using services offered on the website; and
- To profile the type of people accessing the website. If you do not wish to have your personal information used in this manner or for any other specific purpose, you can contact us accordingly.
All private information supplied by customers to datelineimports.com.au, including all names, addresses, credit card details and email addresses are never shared or sold to third party companies. We only use your supplied email address to contact you about special offers if you consent.
Dateline Imports P/L does not engage in spam. Promotional material will only be sent to you with your consent.
Disclosure
To inform you, without obligation, of services, offers, and events which they organise, your personal information may be used by any associated entity.
Security of Personal Information
Security of your personal information is important to us. We generally use SSL whenever we gather personal information from you and all credit card transactions are secured using 128 Bit Secure Socket Layer (SSL) Encryption. While we exercise appropriate care in relation to the security of your personal information, no data transmission over the internet can be guaranteed to be completely secure. datelineimports.com.au does not warrant the security of any personal information transmitted to us over the internet and you do so at your own risk.
For further information, please refer to our Privacy Policy.
Links to Third Party Websites
datelineimports.com.au is not responsible for the conduct of any third parties linked to or from our website. Third party links accessible from this site is not an endorsement of those websites’ content, products, services or information. datelineimports.com.au is not responsible for any loss or damage of any sort incurred from directly or indirectly accessing third party websites from links on datelineimports.com.au.
Usage Limitation
Children under the age of eighteen years are welcome to browse datelineimports.com.au, however they should not provide and submit personal information. People under the age of eighteen years cannot register or purchase any products from datelineimports.com.au.
Purchasing Products
You will exercise and rely solely on your own judgment in using the website for purchasing products. In no event shall we be liable to you or any other person for any direct, indirect, incidental, special, punitive, or consequential damages, including any loss of business or profit, goodwill, use, data or other intangible losses, arising out of any use or inability to use the website.
Competitions
All competition entries are for Australian residents only.